Return And Refund Policy
At Tradus, we pride ourselves on delivering the highest quality fresh Pakistani & Indian meat(Mutton & Beef), snacks, and fresh Chicken(KSA & UAE) straight to your doorstep in the UAE. Due to the perishable nature of our products and to maintain strict hygiene and quality standards, we currently do not offer returns or exchanges.
Why No Return Policy?
- 2. Perishable Goods: Fresh meat and frozen items are sensitive to time and temperature, and returning them compromises their quality.
Hygiene & Safety: We adhere to strict food safety guidelines, and accepting returns may jeopardize our commitment to providing you with the freshest, safest products.
Customer Satisfaction is Our Priority :
While we do not accept returns, your satisfaction is our top priority. If you experience any of the following issues, please reach out to us within 24 hours of receiving your order:
- Incorrect item delivered
- Damaged packaging upon delivery
- Quality concerns with the product
How to Contact Us :
If you encounter any issues, please contact our customer service team:
- Email: info@tradus.ae
We will investigate your concern promptly and offer an appropriate resolution, which may include a replacement or credit for future purchases.
Thank you for choosing Tradus for your fresh meat and Chicken needs. We value your trust and look forward to serving you!
